Operations and Ecommerce Assistant

Role: Operations & Ecommerce Assistant
Contract type: Full time 
Salary: £31,000
Location: MG&Co. Studio, London W10

About us

MG&CO. is at an exciting point in its growth journey, with ambitious plans to scale our business over the next few years. We are committed to creating thoughtfully crafted, high-quality homewares that bring joy and originality to everyday spaces. As we grow, we’re expanding our passionate team of innovators who are eager to make a lasting impact on the design industry, contributing to a brand that prioritises creativity, quality, and sustainability.

We are looking for individuals who thrive in a dynamic, entrepreneurial environment. Joining MG&Co. means gaining an opportunity to grow professionally and take on meaningful challenges as part of a high-energy team dedicated to delivering beautiful, functional, and responsibly made products.

The Role

This is an exciting opportunity to join our growing operations team at a pivotal moment in our growth. An integral part of the MG&Co. team, you will be responsible for delivering a seamless customer experience across our website through to delivery. You’ll work closely with the Operations Manager and our 3PL to manage inventory, inbound deliveries and customer shipments, and collaborate with our marketing team to coordinate online campaigns, launches and pop up events.

B Corp Certified

When Matilda founded the brand her goal was to create unique and purpose-led products that would stand the test of time. We are proud to now be part of a global community of businesses that meet high standards of social and environmental impact. 

Responsibilities

  • Providing operational administrative support, including raising and maintaining POs, tracking invoices and managing supplier and trade queries. 
  • Assisting Operations Manager with shipment authorisations and tracking inbound freight shipments, coordinating deliveries with forwarding partners and 3PL warehouse. 
  • Monitor inventory levels, ensuring accurate stock availability on our website and reconciling deliveries and returns. Highlighting discrepancies and QC issues and working to resolve 
  • Ensure all customer orders are dispatched promptly and efficiently, addressing issues proactively. 
  • Collaborating with the customer team to resolve customer queries, implement process improvements and support the team during busy periods. 
  • Assist with the day-to-day management of the website, including uploading product listings, pricing, and ensuring product descriptions and images are up to date.
  • Collaborate with the marketing team to co-ordinate online campaigns and launches.
  • Track and analyse website performance metrics, providing insights on sales trends and customer behaviour.
  • Support organisation of pop-up events, sales, and retail spaces throughout the year.
  • As we are a small, growing business, you should be keen to help with other tasks outside your brief as they arise from time-to-time.

Skills Required 

  • 1+ year experience in an operations, logistics or supply chain role, preferably within retail or e-commerce.
  • Understanding of MG&Co. brand and enthusiasm to be part of our growth.
  • Highly organised, pro-active and self-starting. 
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Exceptional verbal and written communication skills with strong attention to detail.
  • Proficiency in Excel is required, and experience with Shopify, Unleashed, and Mintsoft is a plus. 

Benefits of working at Matilda Goad

  • A creative working environment and supportive team culture
  • Workplace pension offered through NEST
  • 25 day holiday allowance plus bank holidays
  • Birthday day off
  • Long service holiday entitlement
  • Flexible working hours 
  • Employee discount 
  • Free access to well stocked kitchen 
  • Monthly team yoga
  • Quarterly team volunteering days

Inclusion statement

We recognise the lack of diversity in interior design, and we particularly encourage applications from candidates from black, Asian, ethnic minority and socio-economically disadvantaged backgrounds which are particularly underrepresented in our industry. 

We are an equal opportunities employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Role is not suitable for applicants based outside of UK.

Applications to be made via email to careers@matildagoad.com. Please include CV and cover letter and quote “Operations & Ecommerce Assistant” in email subject.